fb001.c Frequently Asked Questions

To register at fb001.c, click the Sign Up button on the homepage and fill in your full legal name, date of birth, email address, and Philippine mobile number. You will receive a one-time PIN via SMS to verify your number. Once verified, your account is active and ready for KYC submission. The whole process takes around three to five minutes.

fb001.c accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, passport, driver's licence, SSS or GSIS card, PRC ID, and UMID. You will need to upload a clear photo of the front and back of your chosen ID together with a selfie. KYC is typically reviewed and approved within 24 hours on business days.

You must be at least 21 years old to register and play at fb001.c. This is a strict PAGCOR regulatory requirement for all online gaming operators in the Philippines. Age is verified at registration using your government-issued ID. Anyone found to be under 21 will have their account immediately closed and any deposits returned in full.

On the fb001.c login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link by email or a reset PIN by SMS. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to fb001.c support via live chat for assisted account recovery.

No. fb001.c strictly allows one account per person. Opening multiple accounts is a violation of the Terms and Conditions and may result in permanent banning of all accounts and forfeiture of any balances. If you accidentally created a duplicate account, contact fb001.c support immediately to have it resolved without penalty.

You can request account closure by contacting fb001.c customer support via live chat or email at [email protected]. Before closure is processed, any remaining account balance will be returned to your registered withdrawal method. If you are closing your account due to gambling concerns, fb001.c also offers self-exclusion, which provides additional protective measures.

Log in to your fb001.c account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit — the minimum is ₱100 — then follow the on-screen instructions to authenticate via your GCash app. Deposits via GCash are credited to your fb001.c balance instantly in most cases, usually within seconds to two minutes.

The minimum deposit at fb001.c is ₱100 for GCash and Maya (PayMaya). For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing thresholds. There is no maximum deposit limit imposed by fb001.c, though individual payment providers may apply their own transaction caps. fb001.c does not charge any deposit fees.

GCash withdrawals from fb001.c are typically processed within 15 minutes to two hours once your account has completed KYC verification. During peak hours or if an additional security check is triggered, it may take up to 24 hours. fb001.c processes e-wallet withdrawals faster than any bank transfer method, which is why GCash and Maya are the recommended withdrawal options for Filipino players.

Bank transfer withdrawals to BPI, BDO, and Metrobank accounts typically take one to three business days from the time fb001.c approves the request. Processing is faster if the withdrawal is submitted on a weekday before 2 PM. Withdrawals submitted on weekends or public holidays in the Philippines will begin processing on the next business day.

fb001.c does not charge any withdrawal fees on its end. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own standard transaction fees depending on your account type and the amount transferred. Check your e-wallet or bank's fee schedule for details. The minimum withdrawal amount at fb001.c is ₱200.

Withdrawal delays at fb001.c can occur for several reasons: your KYC verification is still pending, the withdrawal amount triggers an AML compliance review, your account details do not match your registered ID, or the payment provider is experiencing downtime. In all cases, fb001.c will notify you by email. Contact live chat support with your withdrawal reference number for the fastest resolution.

fb001.c offers hundreds of slot titles from leading providers including JILI, PG Soft, Pragmatic Play, Fachai, and CQ9. Filipino favourites include JILI's Fortune Gem, Crazy 777, and Money Coming, as well as PG Soft's Mahjong Ways and Pragmatic Play's Gates of Olympus. All slots on fb001.c are certified fair-play games with published RTP (Return to Player) percentages.

Yes. fb001.c features a full live casino lobby with games streamed in real time from professional studios. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Sic Bo, and game shows. Tables are available 24 hours a day and are accessible from both desktop and mobile browsers without downloading any software.

Yes, fb001.c covers PBA (Philippine Basketball Association) games with pre-match and live in-play betting markets. You can bet on match winner, total points, handicap, and quarter-by-quarter lines. During the PBA Commissioner's Cup and Governors' Cup seasons, fb001.c typically offers same-game parlay options for major matchups. NBA, FIBA, and international basketball leagues are also covered.

fb001.c offers e-sabong (online cockfighting) betting on licensed derbies and events. Sabong has deep cultural roots in the Philippines, and fb001.c provides live streaming of matches together with real-time betting on Meron, Wala, and Draw outcomes. All sabong events on fb001.c are sourced from PAGCOR-compliant venues and operators. 21+ age restriction applies.

All slot games on fb001.c use certified Random Number Generator (RNG) technology audited by independent third-party testing labs. RTP percentages vary by game — most JILI and PG Soft titles range from 96% to 97.5%. You can find the RTP for any specific game in its information panel inside the game lobby. fb001.c does not alter or modify game outcomes.

New fb001.c members who complete KYC verification and make their first deposit are eligible for the welcome bonus. The offer and match percentage are displayed in the Promotions section at the time of your deposit. Bonuses come with wagering requirements — typically 20x to 30x the bonus amount — which must be completed within a specified validity period before winnings can be withdrawn.

A wagering requirement means you must bet a certain multiple of your bonus amount before the bonus converts to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before cashing out. At fb001.c, slot games typically contribute 100% toward wagering requirements, while live casino games may contribute a lower percentage. Full details are in each promotion's terms.

Free spins awarded as part of a promotion at fb001.c produce bonus winnings, which are subject to the wagering requirements stated in the specific promotion. Once the wagering requirement is met within the validity period, the remaining balance converts to real withdrawable funds. Unused free spins expire at the end of the validity period and cannot be extended or transferred.

Yes. fb001.c operates a tiered Loyalty Programme where players earn points for every real-money wager placed across slots, live casino, and sports betting. Points accumulate and unlock higher VIP tiers — each tier comes with benefits such as higher withdrawal limits, dedicated account managers, faster KYC review, exclusive reload bonuses, and cashback on losses. Visit the Rewards page for full tier details.

Yes. fb001.c is a PAGCOR-regulated online gaming platform. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for licensing and regulating online gaming in the Philippines. Operating under PAGCOR oversight means fb001.c is subject to regular compliance audits, player fund protection requirements, and responsible gaming obligations mandated by Philippine law.

Log in to your fb001.c account, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, configure session time reminders, or activate a cooling-off period. Deposit limit reductions take effect immediately. Increases require a mandatory 24-hour waiting period. These tools are available to all players at no cost and with no judgment.

To request self-exclusion from fb001.c, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact fb001.c support directly via live chat or at [email protected]. Self-exclusion is processed within 24 hours. Your account will be suspended, all marketing communications will stop immediately, and any remaining balance will be returned to you. Self-exclusion can be set for a defined period or permanently.

fb001.c customer support is available 24 hours a day, 7 days a week via live chat on the website and mobile app. You can also reach the support team by email at [email protected]. For account-specific issues such as withdrawal delays or KYC questions, have your account username and transaction reference number ready for faster assistance. fb001.c targets a response time of under two minutes for live chat.